Refund Policy
Returns
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@ironheritage.co.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@ironheritage.co and send your item to: 4025 N Damen Ave Chicago Illinois US 60618.
Shipping
To return your product, you should mail your product to: 4025 N Damen Ave Chicago Illinois US 60618
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Methods
We ship to the continental United States online only, at this time. All orders are shipped through the USPS. Upon checkout you have multiple choices for shipping methods.
Please note : NOT ALL SHIPPING METHODS INCLUDE TRACKING AND INSURANCE. UPON CHOOSING SHIPPING WITHOUT TRACKING, YOU TAKE RESPONSIBILITY FOR LOST ITEMS. WE WILL NOT REPLACE OR REFUND ITEMS SENT WITHOUT TRACKING THAT GET LOST OR DAMAGED IN THE MAIL – AS WITHOUT A TRACKING NUMBER, NO CLAIM CAN BE FILED WITH THE POSTAL SYSTEM.
International Shipping & Orders
If you reside outside of the continental United States and would like to place an order with Iron Heritage, please contact us directly at shop@ironheritageco.com and we will handle your order.
Delivery Times
Delivery times vary depending on which shipping method you choose. Delivery times may vary during sales and public holidays. For more detailed shipping time estimates please contact us.
Please note: We cannot be held responsible for shipping delays. Shipping delays are quite common. Due to this reason, we highly recommend choosing a tracked method of shipping.
Incorrect Addresses & Undeliverable Packages
If a package is returned as undeliverable to due to mistakes in shipping information provided you, the customer, will be responsible for the additional shipping charges associated with re-shipping the package.
Handling Time
We try to ship your order as fast as possible. Most orders ship between 2 and 5 business days. If your order will take more than 5 business days to ship, we contact you at the email provided on your order.
Exclusions
Free shipping offers are only valid on retail orders. Wholesale customers do not qualify for coupon, campaign, promotional or free shipping discounts.
If you have a questions regarding when your order may arrive please don’t hesitate to contact us at shop@ironheritageco.com.
Returns are available if the product arrives damaged. All other inquires will be handled on a case-by case basis by placing an email request to shop@ironheritage.co. Shipping costs will not be refunded. Please contact us within 5 business days of receiving damaged items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@ironheritage.co.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@ironheritage.co and send your item to: 4025 N Damen Ave Chicago Illinois US 60618.
Shipping
To return your product, you should mail your product to: 4025 N Damen Ave Chicago Illinois US 60618
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Methods
We ship to the continental United States online only, at this time. All orders are shipped through the USPS. Upon checkout you have multiple choices for shipping methods.
Please note : NOT ALL SHIPPING METHODS INCLUDE TRACKING AND INSURANCE. UPON CHOOSING SHIPPING WITHOUT TRACKING, YOU TAKE RESPONSIBILITY FOR LOST ITEMS. WE WILL NOT REPLACE OR REFUND ITEMS SENT WITHOUT TRACKING THAT GET LOST OR DAMAGED IN THE MAIL – AS WITHOUT A TRACKING NUMBER, NO CLAIM CAN BE FILED WITH THE POSTAL SYSTEM.
International Shipping & Orders
If you reside outside of the continental United States and would like to place an order with Iron Heritage, please contact us directly at shop@ironheritageco.com and we will handle your order.
Delivery Times
Delivery times vary depending on which shipping method you choose. Delivery times may vary during sales and public holidays. For more detailed shipping time estimates please contact us.
Please note: We cannot be held responsible for shipping delays. Shipping delays are quite common. Due to this reason, we highly recommend choosing a tracked method of shipping.
Incorrect Addresses & Undeliverable Packages
If a package is returned as undeliverable to due to mistakes in shipping information provided you, the customer, will be responsible for the additional shipping charges associated with re-shipping the package.
Handling Time
We try to ship your order as fast as possible. Most orders ship between 2 and 5 business days. If your order will take more than 5 business days to ship, we contact you at the email provided on your order.
Exclusions
Free shipping offers are only valid on retail orders. Wholesale customers do not qualify for coupon, campaign, promotional or free shipping discounts.
If you have a questions regarding when your order may arrive please don’t hesitate to contact us at shop@ironheritageco.com.
